- Return policy | Women's Fashion | Ronen Chen Clothing
Want to return something? No Problem! We will take care of you.
If you are an international customer, please view our shipping page for more information.
Please use one of the following methods to return your order:
Please do not send anything back without including a returns slip. If you have lost yours then you can print another one. Just go to my account and click return requests.
USPS Complimentary Return Pick-Ups
The United States Postal Service will provide complimentary pick-up of merchandise returns when you use the pre-paid, pre-addressed Easy Label included in your package Simply affix the Easy Label to the package and follow the directions below.
Merchandise exchanges can be made using either of the two methods listed above. Before sending your exchange, please fill out the returns form included in your package.
To exchange for the same item in a different size or color:
If you are making an exchange for the same item in a different size or color, you will not be charged for the reshipment of the item to you and you will not be charged the $7.95 Easy Label fee.
If you have received a faulty item/wrong size/wrong style
International Returns and Exchanges
If you are not satisfied with your purchase for any reason, please let us know and we will help you.
To Complete a Return:
Using your own trackable and insured shipping method, mail your return to:
Any shipping fees associated with making returns or exchanges are the responsibility of the customer and will not be refunded.
A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return.
All orders are refunded in US dollars to the credit card used at the time of the original purchase. In the absence of that credit card, an e-store credit will be issued via email. Your credit card company will calculate the current exchange rate automatically.
Before sending your exchange, please fill out the your returns slip to indicate the type of exchange you'd like to make and enclose it in your package.
Please note that the shipping fees outlined in the Shipping Information section for your country will be applied to exchange orders.
Ronen Chen Ltd.
H.P. # 51-240-604-2
5 Tel Giborim St
Tel Aviv, Israel 68105