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Return Policy

Want to return something?  No Problem! We will take care of you.


  • You can return any item within 14 days of receipt for a full refund.

  • After 14 days and within 28 days, you can return any item for an E-Credit, which will be issued to you via email.

  • The items must be in their original condition, unworn, unwashed, including tags.

  • The shipment is your responsibility until it reaches us, so please be sure to pack it with love and care.

  • It can take up to 21 days for us to receive your return

  • As soon as we receive it, we’ll check it to make sure it’s all okay, and then either refund you or ship your replacement. Items will be shipped during the next business day of receiving your returned item. Also, anything in an unsuitable condition (washed, worn or without tags) will be sent back to you.

  • Any refund will automatically be issued to the card you used to place the original order.

  • It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

  • We’ll send you an email as soon as your refund has been processed.

  • If for any reason your replacement is unavailable, we’ll email you and customer care will help you from there.

If you are an international customer, please view our shipping page for more information.


Return Options


Please use one of the following methods to return your order:

 

USPS Returns Label

Personal Shipping Method

A prepaid, preaddressed Returns Label is included in your package. Affix the label to your package, careful to remove or cover the original shipping label. No postage is required; however, a $7.95 shipping and handling charge will be deducted from your refund or credit. Upon mailing, your return will be processed.  Available within the continental US only.

Using your own trackable and insured shipping method, mail your return to: 

RonenChen.com Attn: Apparel service INC

1154A Hamburg Turnpike Wayne, NJ 07470 USA

Order #:

*Ronen Chen is not responsible for lost returns


Please do not send anything back without including a returns slip. If you have lost yours then you can print another one. Just go to my account  and click return requests.

 

USPS Complimentary Return Pick-Ups


The United States Postal Service will provide complimentary pick-up of merchandise returns when you use the pre-paid, pre-addressed Easy Label included in your package Simply affix the Easy Label to the package and follow the directions below.

  • »  Schedule a pick up or the next delivery day.
  • » Your postal carrier will pick up your package(s) when your regular mail is delivered.
  • » Packages must be ready for shipment before your carrier arrives.
  • » Maximum weight per package is 70lbs.
     


Exchanges


Merchandise exchanges can be made using either of the two methods listed above. Before sending your exchange, please fill out the returns form included in your package.


To exchange for the same item in a different size or color:

If you are making an exchange for the same item in a different size or color, you will not be charged for the reshipment of the item to you and you will not be charged the $7.95 Easy Label fee.


Cancellations:

  • If you would like to cancel your order please contact us at care@ronenchen.com for further assistance.

     

If you have received a faulty item/wrong size/wrong style

  • We are very sorry about this. Please contact us at care@ronenchen.com for further assistance.

 

International Returns and Exchanges


If you are not satisfied with your purchase for any reason, please let us know and we will help you.

 

To Complete a Return:

Using your own trackable and insured shipping method, mail your return to:

RonenChen.com 
Attn: Returns Department
45 Saw Mill Pond Road
Edison, NJ 08817 USA

Order #

Any shipping fees associated with making returns or exchanges are the responsibility of the customer and will not be refunded.
Ronen Chen is not responsible for shipping fees or lost returns.

 

Refund process

A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return.

All orders are refunded in US dollars to the credit card used at the time of the original purchase. In the absence of that credit card, an e-store credit will be issued via email. Your credit card company will calculate the current exchange rate automatically.

 

Exchanges

Before sending your exchange, please fill out the your returns slip to indicate the type of exchange you'd like to make and enclose it in your package.

Please note that the shipping fees outlined in the Shipping Information section for your country will be applied to exchange orders.

 

 

 

Ronen Chen Ltd.

H.P. # 51-240-604-2

Main Office:

5 Tel Giborim St

Tel Aviv, Israel 68105